Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website, tools, and professional services (collectively, the "Services") provided by Traceremove LLC ("Traceremove," "we," "us," or "our"), a limited liability company organized in the United States with principal offices in New York, New York.

By accessing this website, requesting a free audit, or entering into a signed engagement with Traceremove, you ("Client," "you") agree to be bound by these Terms. If you do not agree, you may not use the Services.

2. Scope of Services

Traceremove provides online reputation management services, including content removal requests, search engine optimization for brand defense and displacement, review management, crisis response, and related professional services. Specific scope, deliverables, methods, timelines, and commercials for any engagement are governed by a separate signed engagement letter ("Engagement Letter") between Traceremove and Client.

In the event of any conflict between these Terms and an executed Engagement Letter, the Engagement Letter controls for matters specifically addressed therein.

3. No Guarantee of Outcomes

Client acknowledges and agrees that online reputation management involves third-party platforms, publishers, search engines, and legal frameworks that are outside Traceremove's control. Traceremove does not and cannot guarantee that any specific content will be removed, that any specific search result will be suppressed or displaced, or that any specific ranking outcome will be achieved.

Traceremove's obligation under any Engagement Letter is to perform the agreed methods with professional care and diligence. Fees are for services rendered and are not contingent on particular outcomes unless specifically agreed in an Engagement Letter as "per-result" or "success-fee" terms.

4. Client Obligations

Client represents and warrants that: (a) Client has the legal right to engage Traceremove on the matters described in the Engagement Letter; (b) all information provided to Traceremove is accurate and complete to the best of Client's knowledge; (c) Client will not direct Traceremove to take any action that is unlawful, deceptive, or in violation of any platform's terms of service; (d) Client will cooperate promptly with information requests necessary for Traceremove to perform the Services.

Traceremove will not undertake work aimed at suppressing truthful journalism, fabricating reviews, impersonating individuals, or otherwise engaging in deceptive practices. Any request for such work will be declined.

5. Fees, Invoicing, and Payment

Fees are set forth in the applicable Engagement Letter. Unless otherwise stated, invoices are payable within thirty (30) days of issuance. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

Traceremove reserves the right to suspend Services if invoices remain unpaid beyond sixty (60) days after the due date, subject to reasonable written notice.

6. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the Services. Traceremove's default practice is to sign a mutual non-disclosure agreement at the start of every engagement and to treat all client identifiers, target lists, and working files as confidential unless the client expressly authorizes disclosure.

Client consents to Traceremove's disclosure of Confidential Information solely to contractors, legal counsel, and partners bound by equivalent confidentiality obligations and only to the extent necessary to perform the Services.

7. Intellectual Property

All pre-existing intellectual property remains owned by its original owner. Work product created specifically for Client under an Engagement Letter is assigned to Client upon full payment of all fees due under that Engagement Letter, subject to Traceremove's retained right to use anonymized, aggregated case information for internal quality improvement purposes.

8. Warranties and Disclaimers

Traceremove warrants that it will perform the Services in a professional and workmanlike manner in accordance with industry standards. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AN ENGAGEMENT LETTER, THE SERVICES ARE PROVIDED "AS IS" AND TRACEREMOVE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRACEREMOVE'S AGGREGATE LIABILITY UNDER ANY ENGAGEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO TRACEREMOVE UNDER THE RELEVANT ENGAGEMENT LETTER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL TRACEREMOVE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

10. Indemnification

Client agrees to indemnify and hold harmless Traceremove and its officers, contractors, and affiliates from and against any third-party claims, losses, or damages arising out of: (a) inaccurate, incomplete, or misleading information provided by Client; (b) Client's unlawful conduct or breach of these Terms or any Engagement Letter; or (c) any content, representations, or materials supplied by Client for use in the Services.

11. Term and Termination

These Terms apply for so long as Client accesses the Services or has an active Engagement Letter. Either party may terminate an Engagement Letter in accordance with its terms. Upon termination, Client remains responsible for all fees accrued through the effective date of termination, and both parties' confidentiality obligations survive.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in New York County, New York, for any dispute not subject to mandatory arbitration.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and post the revised Terms on this page. Material changes will be communicated to active engagement clients by email.

14. Contact

Questions about these Terms may be directed to: contact@traceremove.com or to Traceremove LLC, New York, NY, United States.